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Empowering People & Organizations

Transforming mindsets and perspectives through Design Thinking + Service Design methodology workshops and consultations.

Mosaic BC | Design Thinking Program

A 10 days immersion/hands-on workshop where new immigrant professional women from different backgrounds of 9 to 13 different countries are trained and coached to learn and use Design Thinking under our Service Design framework, to help local companies solve real-world challenges they are facing.

Collaborated With

IWERC Program
Engineering Depts
Funding & Alumni
Marketing & Innovations
Human Resources & Training
Global Sustainability Jam
Global Service Jam
Global Gov Jam
IES Program 2015

Services

Skills Coach

Recieve in-house custom live coaching and mentoring from a specialist while you learn to practice Design Thinking through using the Service Design framework. Your coach/mentor will empower you and nurture your collaborative leadership skills as well, an invaluable skill set to become a better leader whether in work or life.

Service Design Strategist

Have a seasoned Design Thinker and Service Design consultant come in to help your team or organization to diagnose ongoing complex challenges and work with you and your teams to create impactful solutions. From processes to work culture challenges, these can be worked on with clarity by determining what works, what doesn't, what outcomes are needed based on values/needs of the people involved and the business needs. Evidence based research and validation of solutions to insure meaningful impact and scalability.

Immersion Workshops

"Innovating and working together is key to Success." Design Thinking & Service Design Immersion learning experiences, with hands-on activities, reflective thought learning. In-house workshops for all user groups (staff, management, leaders, etc.) to gain the invaluable experience of using MethodSquare's Service Design framework which facilitates the Design Thinking ethos.

Testimonials

Kaishin Chu

"I began in the field of design because I simply loved to problem solve, especially when it came to make better services or products for people. I studied as a soft goods designer, worked for 20+ years as a performance apparel soft goods designer and design manager, then realized that for most of that, I had also honed my skills as a service designer for every company I had ever worked with or for. I always try to see situations and challenges holistically, always curious to improve and innovate based on evidenced needs of the user groups and the business.

Often while I was hired on or contracted by a company to lead or manage design and development, more often than not, there were long existing challenges that affected my department. I learned early on that challenges were often a small symptom of the plethora of specific problems that needed addressing.

Based on my experiences, which have shown me that within 3 months time I could discover while collaborating, diagnose the root of these problems and define what the real issues were, and design a roadmap of how to alleviate problems through collaborating with other employees and departments in a sustainable and impactful way. Within a year, new processes began life, live testing tweaking, live feedback and collaborations would take place, this was live prototyping. By coaching other employees to own the solutions, they were empowered to lead collaboratively in order to manage the adjustments needed to be in sync with the needs of the service/business.

One of the companies I was at, who was open enough to share the business end of the benefits from my work, shared that in 18 months time I began the process, their profits had increased by 30%, due to streamlining processes, getting rid of departmental silos, increased collaborations, created engaging work culture, and clarifying employee, vendor and business needs to create alignment had created a healthier ecosystem of that business."

If you'd like to know more and how you might help your people be better Engaged, Inspired, and Empowered, let me know - I'm happy to have a conversation and see where we might collaborate.

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Blog Posts

Applied Design Process, Design Thinking

5 Key Tips to Guide Better Discovery & Insights | The Design Process

In my line of work as a designer for any project, my design process involves facilitating design thinking within a service...
13 May, 2019
Design Thinking, Empowerment

Creativity = Innovativeness

I highly recommend watching a documentary on Netflix, The Creative Brain. For those of you who are an advocate for adoption...
26 April, 2019
Applied Design Process, Community, Design Thinking, Innov8, Knowledge, Service Design, Toolkit

Vancouver GSJAM 2019 Slides

Video Links: What is Service Design? https://youtu.be/BeEUemtdoJQ What Can Service Design Do For Your Company? https://youtu.be/VQHlZVKqWL0
23 April, 2019
Human Center Design, Product Design, Product Development

Prenabelt with GIRHL – An Update

A huge milestone for this ongoing project that started in 2014.  I'm elated for our team as the research paper has...
30 August, 2018

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