I’ve known Kai for three years now, over which time I have worked with her on three separate occasions - participating and co-leading design-thinking learning experiences with 48-hour deadlines to produce high quality prototypes and user-tested services. Kai is a thought-leader in the world of service design thinking. Her work has contributed to me in several ways - specifically: 1. Giving me a greater sense of myself as a leader in the world of design-thinking and business model generation 2. Creating a community and network of people who support one another in our creativity and leadership - of which I am a part. 3. Teaching me valuable frameworks, tools, skills to build my ability to better serve my clients. Kai brings the expertise and leadership to harness the collective creativity of groups, in an unbelievable timeline, producing significant, powerful answers to the wicked problems and challenges of our 21st century society. Most of all - Kai is out to make a difference. She is a purpose-led, high integrity individual, creating a world in which design thinking is available to those who most need it, and use it, to make the world work for everyone.