Have a seasoned Design Thinker and Service Design consultant come in to help your team or organization to diagnose the root cause of ongoing complex challenges and work with you and your teams to create impactful solutions.

Complex challenges such as inefficient processes to work culture alignment, these can be evaluated to determine what works, what doesn’t, and what outcomes are actually needed based on the insights all stakeholders, users, and of the business. Evidence-based research and validation of solutions help ensure the alignment of business and people’s values and needs, thus creating meaningful, desirable, and scalable change.

Our validated custom solution finding process or framework fosters and employs Design Thinking throughout the whole problem-solving process to create impactful, desirable, and efficient solutions for organizations and its people.

We employ the following tools in addition to the basic Service Design toolkit to ensure alignment in the needs and values of both the business and all its users. This helps to bolster the sustainability of the solutions as well as allowing for evolution as the business and people needs change/to grow:

Business Model Canvas
Value Proposition Canvas
Service Experience Journey Mapping
Defining User Groups

Video Links:
What is Service Design? https://youtu.be/BeEUemtdoJQ
What Can Service Design Do For Your Company? https://youtu.be/VQHlZVKqWL0
Service Design Thinking https://youtu.be/it_bBXonabA
Design Thinking: Empathy Based Prototyping https://youtu.be/d_n2QEf-WiU

Resources:
Service Design / Design Thinking Tools: https://methodsquared.co/resources-2/