My name is Joe Bickson. I’ve been working withmajor corporations, institutions, non-profit organizations and individuals throughout the world. I bring a track-record of accelerating significant measurable change across large, complex projects. 

I’ve known Kai Chu for two years, over which time I have worked with her on three separate occasions – participating and co-leading design-thinking learning experiences with 48-hour deadlines to produce high quality prototypes and user-tested services.

Kai is a thought-leader in the world of service design thinking. Her work has contributed to me in several ways – specifically:

1. Giving me a greater sense of myself as a leader in the world of design-thinking and business model generation

2. Creating a community and network of people who support one another in our creativity and leadership – of which I am a part.

3. Teaching me valuable frameworks, tools, skills to build my ability to better serve my clients.

Kai brings the expertise and leadership to harness the collective creativity of groups, in an unbelievable timeline, producing significant, powerful answers to the wicked problems and challenges of our 21st century society.  Most of all – Kai is out to make a difference. She is a purpose-led, high integrity individual, creating a world in which design thinking is available to those who most need it, and use it, to make the world work for everyone.

Joe Bickson – Bickson2 – Future Hacking Consultant. 2017


I got to know Kaishin as an outstanding mentor and workshop facilitator when she was teaching Design Thinking as part of the Innovating for Employment Success program at MOSAIC. She is very creative, innovative and inspirational. I learned a lot from her – not only the Design Thinking methodology itself but how to implement it and find innovative solutions for real life problems using a business case provided by a sponsor company. Her patience and tremendous support helped my team to complete our project successfully in a very short amount of time while learning by doing. I would recommend Kaishin to anyone who is interested in Design Thinking and innovation.

Olga Mikova – Business Intelligence Data Analyst | Report Developer. 2015


I have partnered with Kai on a number of multi-dimensional projects for apparel product development. She understands her clients design needs and has business savvy. She is a forward thinker and original.

Amy Wolfteich – Global Sourcing – Director, Eddie Bauer – 2013


Earlier this year I was lucky to attend Vancouver Service Jam, leading by Ms. Kai. Being a lawyer and policy maker in some sense, I really appreciated this experience, because it opened my eyes to how transform talking (in what all lawyers and politicians are good enough) into real doings. I was so impressed that even wrote an article in my blog.

Galyna Paliychuk – Business & Human Rights, Social Business & Sustainable Development Specialist- 2016